Sara is a text-based AI assistant built by Tejas Solutions. It answers website chat enquiries 24/7, responds to routine questions, collects the details your team needs and books, reschedules or hands off requests to staff. Sara is hosted in Canada.
What Sara does
Sara handles the repetitive part of reception over chat: hours, directions, services, preparation instructions, booking requests and "where is my appointment" questions. Answers come only from information you approve, and anything outside that scope is passed to your team with the details already collected.
- Answers website chat enquiries 24/7
- Books, reschedules and confirms appointments where your scheduling system allows
- Collects structured intake details before staff follow up
- Hands complex or sensitive requests to a person
Fewer phone calls for your front desk
Many callers only need a quick answer or an appointment time. When those questions are answered instantly in chat — including evenings and weekends — fewer people need to call, and fewer enquiries are lost when the office is closed.
Privacy and data residency
Sara runs on infrastructure hosted in Canada. For healthcare clients, Tejas Solutions designs conversation flows, access controls and data handling with Ontario's PHIPA requirements in mind, and your staff stay in control of what Sara can say and do.
How implementation works
We review the questions your team answers most, load approved answers, connect to your scheduling process where integration allows, test with real scenarios and launch on your website. After launch we review conversations and tune Sara as patterns become clear.
Frequently asked questions
What can Sara handle?
Sara answers common questions in website chat, collects request details, books or reschedules appointments where integration allows, and routes anything else to your staff with the details attached.
Is Sara a phone or chat assistant?
Sara is primarily a text-based assistant for website chat. It reduces phone volume by answering routine questions before people need to call.
Does Sara work after hours?
Yes. Sara answers chats 24/7, including evenings, weekends and holidays.
Will Sara replace my reception staff?
No. Sara takes routine and after-hours enquiries so your team can focus on patients and customers in person. Complex or sensitive requests are handed to staff.
Where is Sara's data hosted?
Sara is hosted in Canadian data centres.